Terms of Service
๐ VaultSafe โ Terms of Service Effective Date: 2025-07-01 By using VaultSafe (“we”, “our”, “us”), you agree to the following Terms of Service. Please read them carefully.
- ๐งโ๐ผ Account Eligibility You must be at least 18 years old.
You are responsible for maintaining the confidentiality of your credentials.
- ๐ Use of VaultSafe VaultSafe is a privacy-first SaaS tool that helps you manage personal files and interact with them via AI agents.
You agree not to:
Upload or share illegal, offensive, or copyrighted content.
Use the platform for malicious purposes (spamming, scraping, attacking systems, etc.).
โ๏ธ Usage Tiers & Billing VaultSafe offers three usage tiers:
Freemium (Strict Limits) Limited data uploads and basic AI access
Strict computational quotas
No carry-forward or burst access
- Pro (Scalable Tier) Higher limits and priority access
Top-up required if usage exceeds quota
Fair usage applies (see below)
- Super (Heavy Users) Designed for high-volume professionals
Generous limits and customizable usage
Usage monitored under Fair Usage Policy
โ ๏ธ Billing is based on actual usage. You may need to upgrade or top-up if you exceed your current tier’s limits.
- ๐ Fair Usage Policy To ensure fair and stable service for all users:
You agree not to use more resources than allowed by your plan.
VaultSafe may monitor usage patterns to detect abuse or unfair resource consumption.
If your usage impacts system health or exceeds reasonable thresholds:
We may throttle, limit, or temporarily suspend access.
In cases of sustained abuse, we reserve the right to terminate the account.
- ๐ฆ Data Rights & Ownership You own your data. VaultSafe does not claim ownership of content you upload.
We only process data to deliver services like file management, search, and AI-based support.
You are responsible for ensuring the legality of content you upload.
- ๐ Privacy & EU (GDPR) Compliance VaultSafe is GDPR-aligned for users in the EU:
We collect only necessary data for authentication and service delivery.
You have the right to access, delete, or request a copy of your data at any time.
Data is hosted securely on AWS, encrypted both at rest and in transit.
No data is stored on local devices. Internal teams have zero access to user content.
For full details, read our Privacy Policy.
- ๐ง Modifications & Updates We may update the Service, pricing, or these Terms at any time with notice.
Continued use after updates means you accept the changes.
- โ Account Termination We reserve the right to suspend or terminate your account:
For violations of these Terms
If your usage breaches our fair usage policy or impacts service stability
On request by legal authority
- ๐ฆ Refund and Cancellation Policy You can cancel your subscription at any time for the next billing cycle.
Refunds for any disputed transactions will be processed within 7-10 working days.
Example: If your billing cycle is from July 10th to August 9th, and you have already paid for this cycle, you can cancel your subscription for the upcoming cycle (starting from August 10th) anytime until August 9th. No further charges will be deducted from the August cycle onwards, and your plan will expire on August 9th. If you re-subscribe before your plan expires on August 9th, your new cycle will start as usual on August 10th. If you resume your subscription after it has expired, for instance on August 15th, your new billing cycle will start on August 15th and run until September 14th.
- ๐ Shipping and Delivery Policy VaultSafe is a digital platform. We do not ship or deliver any hard copies, physical documents, or KYC materials.
All key reminders and communications are handled electronically via the email address or phone number you provide, or through the VaultSafe portal.
โ๏ธ Governing Law These Terms are governed by the laws of India. Disputes shall be resolved in accordance with these laws.
๐ซ Contact Us General Inquiries: hello@vaultsafe.ai
Legal / Terms Queries: support@vaultsafe.ai